Drivers & OS images
Request the correct files for the exact model, motherboard, operating system and project configuration.
Technical support
Support that starts with the exact configuration.
For drivers, OS images, compatibility, warranty or RMA help, send the model and identification details so the correct files and procedure can be matched.
Configuration help
Review display, touch, printer, scanner, network and other connected hardware behaviour.
Warranty & RMA
Provide fault evidence and unit details so the support team can confirm diagnosis and the next service step.
Before contacting support
Send six details with the request.
- Product modelExample: A8, F8, K9 or T8s
- Serial numberPhoto of the unit label where possible
- Operating systemWindows or Android version and architecture
- ConfigurationCPU, memory, storage, displays and peripherals
- Problem evidencePhotos, video, error message and steps to reproduce
- Order referenceBuyer, invoice or project information
Product documents
Need model specifications before deployment?
Download the catalog or open a product page for the available technical sheet.